SHIPPING & RETURNS

Shipping Policy

To return your product, you should mail your product to:

I Love Dirt 
39 Cimarron Grove Way
Okotoks, Alberta Canada
T1S 2L9 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return & Exchange Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please provide a receipt or proof of purchase with your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as  it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ilovedirt.ca

I LOVE DIRT

Box 601

Medicine Hat, Alberta Canada

403 977 7405

hello@ilovedirt.ca

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